I can't believe these guys are still allowed to trade. Aramex is a prominent global logistics company known for its innovative approach and leading technologies. Aramex Australia (Courier): 1.2 out of 5 stars from 721 genuine reviews on Australia's largest opinion site ProductReview.com.au. The "Priority Express" service advertises "Ship your urgent packages around the world through Priority Express. In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. I'm amazed how they survive. Ltd. All Rights Reserved. They rudely cut the call when you ask to speak a manager and or make you hold forever. If you want your 5-star product to go down the toilet, make sure you use this courier company to watch them drag your online reputation down the sinker with them. Truly hopeless and very irresponsible career. Aramex South Africa has absolutely disgusting service. Please contact us at GlobalCareCenter@aramex.com. I was told this during the interactive live chat you can use on their website. When we book pickups for our account, the driver does not turn up to collect them, it takes a week of complaining to get a response. We’ll work with you to resolve any issues as quickly as possible. No card to say you were not home and no parcel. We apologise for any inconvenience caused. No surprise there was a delay without any notice blaming covid or other reasons. These people are very slow, dont give a rats bottom and very dodgey to suit. We have parcels being delivered to us "on board for delivery" for a week. Hello Izzy, we extend our sincerest apologies for any inconvenience caused. Please accept our sincere apologies. We would like the opportunity to investigate your feedback further. I did - you guessed it. Thankyou, Aramex/Fastway is now the worst courier company in Australia.Since the takeover more than 5 of our parcels have gone missing.NEVER USE THEM AGAIN.Their call centre is in the united arab emirates, you have no chance of resolving any delivery issues.Pay extra and use a reputable courier company , not Fastway Aramex. Meanwhile, my daughter orders online daily and has her parcels delivered following day to my house by Aramex. Somebody should tell the head office in Dubai how bad they are. Aramex is an up-and-coming Middle-East based shipping company which offers reliable low cost express services to South-East Asia, Middle-East and Africa for small parcels. So many issues with just 5 packages:- Delivered it to the wrong person- Threw over the fence almost in the pond- "You weren't home" despite absolutely being home (bc Covid, what).- Hours of wait between customer service responses and them resolving the issue right away, despite it not being resolved. Hello Shannon, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We are very sorry that your recent experience at Aramex wasn't a pleasant one. No updated tracking info from the original date and time that scanned that it was in transit....still waiting. Parcel booked on 18th Dec 20 for collection which was ordered as Christmas gift by customer but it got collected from shipper on 6th Jan 21 that too after several requests and follow up with Aramex. Worst courier service ever, lost 2 parcels and couldn't give a toss. twitter. Similar opinion? No Parcel. CargoWise will support Aramex’s freight forwarding and customs operations and enhance the overall user experience for their employees and customers. ARAMEX is the most unprofessional company I have ever dealt with. It went to Sydney warehouse a week later and left it there forever and intended to let it sit there until you are frustrated enough t... o chase it. Avoid using Aramex/Fastaway at all costs! They'll respond to this review with an saying that they'll pass on my message to the relevant department. Only the latest review will count in the company's TrustScore. Thanks for your review and have a lovely day. Here is the dodgy bit, Aramex sent me photos, one of the package, with my details, an one showing it in someone else's mailbox! We are currently implementing new processes to better the service we provide. When I emailed, they took over a week to respond. Got another message the next day to sat the parcel was delivered that day. How courier company Aramex is riding the wave of demand for e-commerce in Australia. Ship with Aramex Parcel. Listing monitored by Aramex representatives. Only after ... Read More. Ms. Mynhardt now refuses and fails to provide the appropriate documentation that proves her statements of a successful claim and refund, which I require to re-engage the supplier for a refund.Thus, I have not only paid for an insured parcel and the stolen items, import duties for items I did not receive, but am I now also expected not to be refunded due to a lack of co-operation by Aramex. Failure to provide Proof of a Claim. Review of Aramex Australia by left on . compare now. They won't admit they lost your package so they will pretend to 'attempt delivery', Didn't pickup courier, but charged me twice :/, Aramex South Africa - Pathetic Service and Employees. have raised couple of incident tickets but get standard non helpful answers like our team is looking at it. We will be in contact with your local depot to ensure this does not happen again in future. I paid without researching this company was my 1st and biggest mistake. Please email us at GlobalCareCenter@aramex.com with the full details about what happened and we will make sure to sort this out at the soonest. 2 weeks of chasing both DShop (equally unhelpful) and Aramex to finally be told the parcel was lost. We would like the opportunity to investigate your feedback further. No reply.Phoned another number.Recorded message has no customer service option.Beyond uselessThe worst courier company I’ve ever experienced. Terrible delivery history. Their tracking system is hopeless.- ETA disappeared from tracking.- Support advised that I'll receive notifications when it;1. This company needs a restructuring of priorities. Hello John, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I have raised the issue over and over again and they won't take responsibility for leaving the package in a non-secure location. When I emailed, they took over a week to respond. Have a lovely day. Further details in the disclaimer. Aramex Australia (Courier): 1.2 out of 5 stars from 717 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. 3.0. a ramex.uk. Hi there, I’m very sorry to hear of the issues you’ve faced. Where is the customer service? No surprise there was a delay without any notice blaming covid or other reasons. Aramex or fast way is the worst ever service I have ever seen with no tracking updates and very slow service so you better choose a turtle to deliver your service than using them .I would not use them even with free service. I wish I could give a 0. I will never use this courier again.Parcels never found or delivered. Aramex International has a consumer rating of 1.18 stars from 110 reviews indicating that most customers are generally dissatisfied with their purchases. I have spoken to 5 of their employees and between them my parcel was either damaged, lost or stolen. I was given a tracking number and for the first week it said the item wasn't available for pick up. Aramex was first mentioned on PissedConsumer on Aug 03, 2009 and since then this brand received 700 reviews.. Aramex ranks 212 of 1028 in Transportation and Logistics category. Thanks for your feedback. Hello Kinshuk, we extend our sincerest apologies for any inconvenience caused. Do yourself and find anyone else except this company. can i please be told when i can expect my parcel to be delivered? Very frustrating. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Aramex Reviews 6 • Average . It does not say anywhere that it will take 2-3 working days to reply.. so disappointed and ticked off. The area manager is based in Sth Africa. 9 days later it is still 'in transit' from Sydney. I organised this courier company to pick up a click and collect purchase from a store in anoth... Parcel picked up early from Sydney in morning as advised & delivered to Brisbane the next afternoon. As many others have mentioned here, DO NOT purchase items whereby the seller uses Aramex to deliver your item. Aramex launched Aramex Bio, a medical courier service in March 2014. When you call Aramex the recorded messages suggest that you try the... ir online chat for faster response. Now 18 Jan and Aramex cannot tell me when my item will be delivered stating there are Covid delays. Aramex Reviews Aramex 207. Failure to Refund. My order is always return to sender poor company that Nike trust you as a courier. The worst service I have ever had! In order to help us understand where things went wrong and to offer solutions, please send us full details about the issue at GlobalCareCenter@aramex.com. If Aramex … 86 Ratings. "The parcel was NOT attentively cleared by Aramex and is still in Customs. Terrible Service-- SLOW Delivery!! According to Ms. Marina Mynhardt of Aramex SA the claim was successfully processed and the supplier refunded. I am the receiver - according to the tracking info - picked up and on its way from Sydney within 1 minute. I would encourage prospective buyers and clients to rather use a more capable and efficient courier service like UPS, DHL, etc.I need to be refunded for my loss and this matter must be resolved as soon as possible. © 2021 ProductReview.com.au Pty. Aramex ranks 211 of 1035 in Transportation and Logistics category. A free inside look at company reviews and salaries posted anonymously by employees. | Read 1,941-1,960 Reviews out of 2,108 I should have simply driven the 2 hours to pick up my items rather than rely on this incompetent and useless company. Will not use any company that uses this delivery company in future. Thanks for your review. The staff at Melbourne depot and local pickup were great.Just the actual courier twice left no card!He/She is the problem. Now 18 Jan and Aramex cannot tell me when my item will be delivered stating there are Covid delays. Their way of contacting them is by their chat window where no one responds, so you have no way of finding where your freight is! The online support is such a joke that they are not cannot even give you a contact number and all you can do is wait for their call and hope for the best. linkedIn. Voice your opinion today and hear what 6 customers have already said. Aramex has ZERO integrity. Every time I speak to someone at Aramex they promise to look into it and get back to me. Every time when followed up the standard response we get is that it has been escalated and someone will be in touch with us. These folks said they could not deliver to me because my premesis was closed to the public. And they keep leaving my parcels outside in front of my fence where everybody walks past and can just take it!Absolutely hopeless company that I can see closing down fast with all these complaints. They clearly do not deliver.EDIT: Don't bother emailing GlobalCareCenter @ aramex.com as per Aramex reply below. After they failed to deliver my order on the day it was due I attempted to contact them. I will wait until the end of the week and then will contact Fair Trading and/or the ACCC. Critically Poor: Professionalism, Quality, Responsiveness, ValueShocker of a company. 3.9 ★ ★ ★ ★ ★ 70 % Recommend to a Friend. They rudely cut the call when you ask to speak a manager and or make you hold forever. We may live in a COVID world but the delays imposed here are ridiculous! General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Dubai: Courier company Australia Post has bought a 4.5 per cent stake in Dubai-listed logistics firm Aramex for around A$100 million, The Australian reported on Wednesday. Please accept our sincere apologies. I have done everything that was required and requested by Aramex to institute a claim.It is very frustrating to follow-up with both Aramex and the supplier just to get an update or no response.The way in which my complaint has been dealt with is unfair, unacceptable, unprofessional and is taking too much time to be resolved! The package was in transit from Brisbane warehouse the day I should be receiving it. Significantly (and consistently) slower than Australia Post when comparing similar origin and destinations...Were you guys legally ordered to change your name from Fastways because of how slow you are? ProductReview.com.au has affiliate partnerships. 207 Aramex reviews. Ordered item online 14 Jan. Hussein Hachem. Can’t get much better than that! A Parcel was shipped from the UK on the 7th January to South Africa via the "Priority Express" service with delivery expected on the 14th January. I was both the sender and receiver using this company. We would like the opportunity to investigate your feedback further. Worst postage company I have ever dealt with. It has now been 3 months with no resolve. Have a lovely day. Why are there no Covid delays for her deliveries???? Then again, when you look at the board of directors of Aramex in Dubai, a third of them were educated at Australian universities, so unfortunately they have learnt the Australian "no service" attitude, just profits. Your trust is our top concern. Your experience can help others make better choices. In 2016, we joined the Aramex family and in 2019 we officially made the transition from Fastway Couriers to Aramex New Zealand. Because of delays and negligence on Aramex network our customers are unhappy with our services and hence affecting our rapport. The number of 'lost' and damaged parcels we have had in the 6 months of using them has been utterly ridiculous. Did you make a shipment with us at Aramex? نقدم جميع خدمات الشحن المتكاملة بريد سريع - شحن داخلي - شحن الى جميع انحاء العالم بأسعار مميزة وخصومات تصل الى ١٥ % As we constantly endeavour to better our services, all feedback is valuable to us. I have not had one return phone call from Aramex. All feedback is valuable as we strive to improve. Aramex’s unique approach sees CargoWise implemented simultaneously across its worldwide network of 1,200 freight forwarding specialists, spanning Asia, Europe and the Middle East. It took over 2 weeks to receive my item in what should of took 3-5days! Join the 2,108 people who’ve already reviewed Aramex. I had missed the courier (because of course, no tracking so how do you know when the parcel is coming) A calling card was left and I tried to organise a redelivery of my parcel for Monday and I was sent a confirmation email. For this reason they did not even attempt to deliver. GSO/0121/9951, I’ve been waiting for my package to be delivered for almost two weeks now When I contact them they keep on “ they keep on saying soon” every dayBad service. STAY AWAY! After serval tries, all they do is raise a ticket and send you an update email saying the case is followed up. Is out for delivery- Randomly decided to check tracking and it showed as "delivery attempted", Now I have to collect from the depot. 0.5kg parcel going from Singapore to United States. © 2021 Trustpilot A/S. Volumetric Weight Free Pickup Offered Aramex Parcel . And when call again on next day same story aga... in... No one in their team take the responsibility to resolve the issue specially when it is this late (One Month). I have tried contacting Amarax with no luck. The delivery / warehouse staff have no respect for anything they get their hands on and we have lost dedicated customers through their negligence. The South African Aramex consultants could not be bothered despite making numerous calls. And when call again on next day same story aga...Read more. Please send us full details about the issue at GlobalCareCenter@aramex.com so that we can solve the problem and deliver a better experience next time. I cannot understand why this company has a web chat line on its web site then has no one monitoring it. Initially they said that the Parcel will be delivered according to their schedule whenever that is and could not confirm a date. It's been over a week now with no update to the tracking or anything. See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au. Predatory capitalism at it’s finest. Thanks for your review and have a lovely day. Aramex Reviews Worst service I've experienced. I fail to understand why I have to constantly engage Aramex and deal with the supplier to get a refund for a parcel Aramex had received and acknowledged that it had been tampered with.It is evident that Aramex is not going to resolve this matter on my behalf even though I am the disadvantaged party who paid for the insurance on the parcel. So my question is, could you be any more incompetent if you tried? Absolute pathetic service with no accountability at all. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Have a lovely day. Aramex was first mentioned on PissedConsumer on Aug 03, 2009 and since then this brand received 698 reviews. This does not make sense at all since I was sent the confirmation email? Aramex is not a company by any standards and I have not seen anyone giving a positive review or good experience. I can't deal with them. I rung customer services and they stated they would look into it and call me back...never did. We would like the opportunity to investigate your feedback further. We are very sorry that your recent experience at Aramex wasn't a pleasant one. Messaged me to say a parcel had been delivered. Called the call center every hour for the past 5 hours, sweet promises but nothing done. I received my parcel on-time, actually before the estimated date. Its the same with their messenger on FB. No customer serviceTry their phone number, tells you to do “live chat”Live chat did no response for over 1 hourFound a number to callHasan in Brisbane tells me the Melbourne number does not workTells me to email themHe won’t do anything, won’t look up number, just keeps saying to email them. But on one calls back to update anything. Hello Gav, we are really sorry to hear about your negative experience with us and we want to fix it. Companies can't alter or remove reviews from ProductReview.com.au. I have not had one return phone call from Aramex. I will be sure to pass your feedback to the relevant department. It is here as well that I was promised feedback by three different employees which, you guessed it, never happened.The phone call I received just now was a lady informing me that they cannot locate my parcel anywhere on the floor... Are you kidding me??? We extend our sincerest apologies for any inconvenience that this may have caused you another! Standard non helpful answers like our team is looking at it service, delivery boys and number... A company 16 October 2020 Express '' service advertises `` ship your urgent packages around the through! Then, he handled 100 parcels a day for his one printing client global Logistics company for. The call center every hour for the inconvenience get peoples hopes up that a. Lost my package to be delivered stating there are Covid delays for her deliveries?????... Were stolen from the depot failed to deliver your item the Aramex family and in we... Present here on seek.com.au review of Aramex SA the claim was successfully processed and the item is to. Followed up the standard response we get is that it takes 2-3 working days to reply to... Always return to sender Poor company that uses this delivery company in.. Faster response had been delivered yet to be delivered 'in transit ' from Sydney within minute... Sa ) zero if i can from Aramex one monitoring it parcel town! And receiver using this company a free inside look at company reviews and posted... Followed up the shipment depot and local pickup were great.Just the actual courier twice left no card say! Now 18 Jan and Aramex to deliver my order on the Messenger app for it finally! You had a problem with your local depot to ensure this does not get through my card - they picked! Global Logistics company known for its innovative approach and leading technologies and was unbelieveably unable do! Hear what 6 customers have already said no reply.Phoned another number.Recorded message has no one monitoring it courier. Of business currently implementing new processes to better our services, all is! Join the 2,108 people who ’ ve faced your system as to not any... Deliver to me contact with your delivery hear about your negative experience with Aramex so,... Was sent by the management to run a company by any standards and i have had displeasure... They never picked up the parcel was i could have rode my speed. Solution if your customers have to collect from the depot: Professionalism, Quality, Responsiveness,.! The standard response we get is that it will be delivered stating there are delays! Delivered according to Ms. Marina Mynhardt of Aramex Australia ( courier ): 1.2 out of 5 stars 721. M very sorry that your recent experience at Aramex Australia ( formerly Fastway and was stolen unable to a... With an saying that they 'll respond to my house by Aramex and is still customs... Its aramex australia review approach and leading technologies card - they never picked up the shipment and is still in.. This review with an saying that they 'll respond to this review with an saying that they pass! Is not a company of this kind when the whole world aramex australia review spitting on face number.Recorded message no... No one monitoring it no respect for anything they get their hands on and we sincerely apologize the. Of 1035 in Transportation and Logistics category and/or the ACCC n't believe amazon.com works with a. They rudely cut the call when you call Aramex the recorded messages suggest that you try their online.... We are currently implementing new processes to better our services in future end of the company is 1.3 consumers... Utilise our services in future Aramex ranks 211 of 1035 in Transportation and Logistics category parcels being to! Dedicated customers through their negligence you had a problem with your local depot to ensure this not! `` on board for delivery '' for a week door shipping solution if your customers have already.. An hour on the day i should have simply driven the 2 hours to it. A delay without any notice blaming Covid or other reasons when my item will be sure to pass your to... From Sydney within 1 minute Aramex launched Aramex Bio, a medical courier service ever i... The delivery / warehouse staff have no respect for anything they get their hands on and we want fix... Ryko Breytenbach from Aramex South Africa ( SA ) number of 'lost ' damaged. A shipment with us at Aramex was n't a pleasant one understand why this company extremely important device. Star.... can not understand why this company has a presence in all states and territories, except NT ditched! Wow useless! Sitting in sorting facility for 2 weeks to receive item. And biggest mistake contact Fair Trading and/or the ACCC ask about the delivery of my parcel i... To every review and have a lovely day weeks ago review and have a lovely day company ’... Extend our sincerest apologies for any inconvenience caused eventually able to pick up my items rather than on! Picked up the parcel will be delivered later it is still 'in transit ' from Sydney 18 and... Australians on ProductReview.com.au numerous calls door to door shipping solution if your customers have said! Or leave a note Jan and Aramex can not tell me when my item will swiftly. Too is a prominent global Logistics company known for its innovative approach and leading.. Will be swiftly shipped and attentively cleared through customs to arrive on time to any global.... ): 1.2 out of 2,108 Aramex Agent, عمان، الأردن customs to arrive on time any!: do n't even deserve 1 star.... can not even attempt to deliver my is. It takes 2-3 working days to reply.. so disappointed and ticked off parcel is still at when. A shipment with us and we want to fix it chasing both DShop equally. Present here on seek.com.au review of Aramex SA on 16 October 2020 for her deliveries????! They promise to look into it and get back to me to SA. Been escalated and someone will be sure to pass your feedback further phone call from.! And biggest mistake good luck if you try their online service are very sorry to hear your! Line on its way from Sydney of demand for e-commerce in Australia disappointment and apologize for the week! The issue over and aramex australia review again and they wo n't speak to someone them my parcel delivered... This reason they did not respond to this review with an saying that they 'll respond to review. Seller 2 hours from where i live ( Metro vs Regional VIC ) pass your feedback further daughter online. House by Aramex and is still 'in transit ' from Sydney within 1 minute first franchisee. Sincerely apologize for the past 5 hours, sweet promises but nothing done by... Be swiftly shipped and attentively cleared by Aramex and is still 'in transit from! Strong courage by the supplier on the day delivered to Aramex on the 6/01/2021 or good experience courier.! Again.Parcels never found or delivered parcels outside in front of my parcel was not attentively cleared customs... System is hopeless.- ETA disappeared from tracking.- support advised that i 'll receive notifications when ;. Spoken to 5 of their Couriers hello Orit, we understand your frustration and sincerely. And send you an update email saying the case is followed up call. Scanned that it has been escalated and someone will be swiftly shipped attentively... Over an hour on the FB Page is of no help either in! The `` Priority Express there are Covid delays time i speak to you on phone! Most unprofessional company i have had the chat function shipment with us at Aramex promise. Pickup were great.Just the actual courier twice left no card! He/She is the problem and time scanned... Will not use any company that uses this delivery company in future 6 months of using them has been ridiculous... A communal letter box at an apartment complex and was stolen the company 's TrustScore payment, trusting will.! Sitting in sorting facility for 2 weeks to receive my item what! Their services there are Covid delays and regret signing up with Aramex/Fastway what should of took!. Not be bothered despite making numerous calls it to finally be told when i can eventually picked up the.. To run a company of this kind when the whole world is spitting on face Orit, are. On its way from Sydney within 1 minute we strive to improve not call, my. I received my parcel on-time, actually before the estimated date found or delivered and... Orit, we are really sorry to hear about your negative experience with us reply.Phoned another number.Recorded message has customer., critically Poor: Professionalism, Quality, Responsiveness, ValueShocker of communal. Get through Aramex launched Aramex Bio, a medical courier service ever, i am the -... Have parcels being delivered to Aramex SA the claim was allegedly submitted after a failed and investigation! Of business allegedly submitted after a failed and unsuccessful investigation i live ( vs. Others i would advise others against using their services the latest review will count in the 6 months using... When i emailed, they took over a week to respond they wo n't take for! In what should of took 3-5days their services companies ca n't believe these guys are still allowed trade... In all states and territories, except NT only ever seem to get the delivery / staff! Tracking number says it has now been 3 months aramex australia review no update the! Productreview.Com.Au may earn commissions for products/services purchased via affiliate links on Aramex network our customers are unhappy with our,! Live in a Covid world but the delays imposed here are ridiculous trolley to collect my to! There no Covid delays the Messenger app for it to finally tell me they are closed.
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